City of Bern Switzerland

Customer Feedback


Q: What were the needs that launched your search for a solution like FileWay?

A: "During the engineering beta testing phase of our project it was found that many of our users (mainly our teachers) browsed with an Apple/MAC (non Internet Explorer) from home and the Outlook Webmail Portal did not work properly for them. Of special concern to us was that the same users could not make the Directory/Document sharing functionality work.

This lead to the Internet search for alternative solutions, where I first found FileWay and Everywhere Networks".

Q: What products/solutions did you explore?

A: "There was another earlier solution we investigated which implemented a SharePoint environment. Due to cost and complexity factors, this option was quickly dropped and left us focussed primarily on the FileWay path.

Additional factors that kept FileWay as the best solution contender were it's ability to enable remote file access functionality across multiple platforms (Microsoft, Linux and MAC) using multiple browsers ( IE7, Firefox and Safari)".

Q: What was the deciding factor(s) that made you select FileWay?

A: "Beside the affordable pricing, there was the fantastic support that we received from Everywhere Networks during our initial trial phase. Whenever we found any technical issues, their consistently speedy and excellent response convinced us that we were on the right path with FileWay".

Q: What was your experience with the install?

A: "We were at that time (Q1/Q2 2008) one of the first customers using FileWay in combination with Exchange 2007. Since Exchange 2007 is quite different in many aspects from Exchange 2003 (which was the version that FileWay supported at that time), it obviously lead to many problematic issues. Everywhere Networks set up an identical environment to ours inside their lab, replicated the problems and quickly resolved all issues to our satisfaction".

Q: How has FileWay performed to date?

A: "As it usually is with something which does the job it promises to do, there are currently no negative issues known to me. After running this solution for the past 6 months, our experience is that FileWay is a very stable product!".

Q: What are your plans for expansion with FileWay?

A: "From a commercial point of view (number of licenses) we are already at the point we need to be for a full implementation for all schools in the City of Bern.

The first stage rollout has reached approx one third of our users. The next stage in April/May and the final one in July/August, will reach the target user numbers of approximately 1,400 teachers and nearly 9,000 students. (As our younger students in the 1st to 3rd school class range will most probably not need this remote file access functionality, our projected number of student users will be a bit lower. From the 4th class on however, the computer and all “surrounding” services (including FileWay) will be part of the study program and “tools” to incorporate into the study workflow)".

Q: How satisfied are you with the support you have received from Everywhere Networks?

A: "The incredible support we received from Everywhere Networks was one of the best that I and the engineering crew at the IT department of the town government (which was the “doing” part at our end of the technical implementation) have experienced.

Again a very big compliment to your support crew (and especially to Janet Hunt!)".

Q: How would you sum up your experience with Everywhere Networks and our products?

A: "A great product combined with staff that are willing to take that “extra step” more than expected... that is Everywhere Networks!".


Bruno Ganarin
Account- Project Manager
City of Bern